Reporting a Defective Commando ProductUpdated 4 days ago
At Commando, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’ve received an item that appears to be defective, we’re here to help.
To ensure we can resolve the issue as quickly and thoroughly as possible, please follow these steps:
Contact Us – Send us a message including details of the issue along with your name and the email address used to place the order on wearcommando.com. If the item was a gift, please provide the name, email, or shipping address associated with the original order.
Include Photos – Attach clear photos showing:
The entire product
A close-up of the damaged or defective area
The inner label or product tag
Review & Resolution – Our Quality Assurance team will carefully review your submission and determine the most appropriate next steps. This may include a product exchange or an alternative solution.
Warranty Policy:
We offer a 6-month window from the date of purchase to report any manufacturing defects on products purchased directly from wearcommando.com. This policy reflects our confidence in the craftsmanship of our products and our dedication to customer satisfaction. While this time frame helps us uphold consistent quality standards, we approach each case thoughtfully and will always aim to provide the best resolution possible.
Retail Partner Purchases:
If your item was purchased through one of our retail partners, please reach out to them directly for assistance with a replacement or refund.