FAQs

Need a different size or color? No problem! Here’s how to process your exchange using our easy online return system:

Step-by-Step Guide

1. Visit the Commando Return Portal.
    Go to our Return & Exchange Portal.
   
   

2. Find your order
   Enter the email address used at checkout and your purchase order number (PO #- you can find this in your order confirmation email or on your order slip).
   
   

3. Select the item(s) you want to exchange.
    Once your order appears, click the item you'd like to exchange and select the reason for the return.
   
   

4. Choose your new color or size.
     Click “Exchange item” to confirm.
   
   

5. Repeat if needed.
    If you’re exchanging more than one item, repeat the process for each.
   
   

6. Choose your exchange preference.
    You’ll be prompted to select one of two exchange options:
   
   

   • Instant exchange (we ship your new item right away with a $1 temporary hold — you must return the original item within 14 days), or send my exchange after I return (we'll ship your exchange once your return is marked in transit by the mail carrier).
     
     
     

7. Submit your return.
    After confirming your details, click “Submit return.”
   
   

8. Check your email.
   
   

   • You'll receive a Return Confirmation Email with instructions and a link to view your return.
     
     

9. Select your return shipping method.
    Open your Return Confirmation Email and click “View return”. From there, you can either:
   
   

   • Print a prepaid shipping label and packing slip, or Download a QR code (only valid to be saved the day you submit the return)
     
     
     

Want to exchange for a completely different style? We make it easy — and you’ll even get a 10% bonus credit when you shop now!

How to Get Started

1. Go to the Commando Return Portal
    Head over to our Return & Exchange Portal.
   
   

2. Find your order
    Enter your email address and purchase order number (PO #) from your order confirmation email.
   
   

3. Select your item
    Click the item you’d like to return, choose a reason for the return, and add any notes if needed.
   
   

4. Choose your return option
   
   

   • If you're switching to a different size or color of the same item, select that.
     
     

   • If you'd prefer a completely different item, choose Return item instead.
     
     

5. Continue and select “Shop Now”
    Once your return is set, you’ll see an option to Shop Now with your refund — plus a 10% bonus credit.
   
   

6. Shop and checkout
    You’ll be redirected to our website to choose your new item(s). After selecting your style, color, and size, proceed to checkout.
   
   
    If your new item(s) cost more than your return credit, you’ll be asked to enter your payment information at checkout.
   
   
   

7. Choose your exchange method
    You'll be prompted to select one of the two exchange options:
   
   

   • Instant exchange (we ship your new item right away and hold $1 — just return the original within 14 days), 

   • Regular Exchange (we ship the new item once your return is in transit).
     
     
     

8. Check your email inbox. A confirmation email will be sent with your return and exchange details. If you selected "Instant Exchange", note that your item(s) will ship within 1-2 business days after processing your exchange.
   
   
   

9. Retrieve your return label
    Find your Return Confirmation email, and click "view your return":
   
   

   • Print a prepaid label and packing slip for mailing your return or Generate a QR code (available to download only on the same day the return is submitted).

Click here to begin the Return Process by entering your email and Purchase Order number (PO number) found on your packing slip. 

Returns must be shipped with the corresponding shipping label and packing slip provided. We kindly ask that multiple returns are not combined into one shipment.

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We accept returns within 30 days of the ship date if items are unworn with original tags attached, or unopened in the original packaging. If an item is listed as final sale, we do not accept returns. 

At checkout, you’ll have the option to purchase Checkout+ for a small fee. This unlocks free return shipping later for eligible items in your order. If you did not purchase Checkout+, a return shipping label fee of $11 will be deducted from your refund. We’re pleased to offer free exchanges, regardless of Checkout+ purchase. 

All returns must be shipped with their corresponding shipping label and packing slip provided. Please do not combine multiple returns into one shipment.

International Returns

We only accept returns from items purchased on wearcommando.com. We cannot accept or process returns from retail stores and other online retailers. All items purchased from retail stores and other online retailers must be returned at their location of purchase. 

We accept returns within 30 days of ship date if unworn with original tags attached, or unopened in original packaging. If an item is listed as final sale, we do not accept returns. International returns are subject to a $25 USD shipping label fee. Please note that any duties & taxes paid at the time of purchase are non-refundable. 

Have additional questions or comments? Email us at [email protected], call us Mon-Thu 8am-5pm EST and Fri 8am-1pm EST - 1-802-200-2846, or chat with us on our website Mon-Thu 8am-5pm EST and Fri 8am-1pm EST 

International Exchanges: 

At this time, we are unable to process exchanges for international purchases. If a size or color change is needed, our Customer Experience team will gladly assist you with processing a return and repurchase of a new item. 

Once your return has been delivered to our warehouse, we typically allow up to 8 business days for the processing period. Should you not receive an email notification regarding the status of your refund after 8 business days from the delivery date, please contact us for an update. Our team will be happy to assist you with any concerns regarding the timing of your refund.

We cannot accept or process returns & exchanges from major department, boutique stores and other online retailers. All returns and exchanges purchased from retail stores and other online retailers must be returned at their location of purchase.  Please reach out directly to the seller for information on their return policy and assistance with processing a return.

Orders placed through Facebook or Instagram are not eligible for exchanges or store credit. 

If you have returned multiple items but only received a partial refund, it may be due to our warehouse receiving only part of your return. Please double-check if you have any items in your possession that should have been returned. If you are certain that you have sent all items back, contact us with details of the items returned, and we will look into it and rectify any errors as needed. Freight and package protection are non-refundable. Please note, if you are outside of the US, we do not refund the duties paid on your order.

To return an item, please follow these steps:

1. Go to our online return portal at https://returns.wearcommando.com/#/
2. Enter your PO number and email address which can be found on your packing slip.
3. Click 'Start a return' and select the item(s) you wish to return or exchange.
4. If you want to return the item, click 'Return item', then 'Continue with return' and select your refund option.
5. A return label will be generated for you to download and print. A QR code will also be provided for you to send back the return. QR codes must be downloaded on the same day that the return is processed.

You will receive an email confirmation for your return that includes your prepaid shipping label and packing slip. You can use the original packaging to send back your return. Please note that a $11 shipping label fee may be applied to your return. Customers who've prepaid for Checkout+ on their original order will receive a return label at no extra charge. 

To make holiday shopping easier, we've extended our standard return window for the season.

All purchases made on wearcommando.com between November 20th, 2025 and December 31st, 2025 are eligible for returns or exchanges up until January 31st, 2026.

Our regular 30-day return policy will resume for any purchases made after December 31st.

To ensure you receive your order by December 24th and December 31st, please see the shipping cut-off dates below:

U.S. order by date to get by XMAS December 24th

Standard: December 11th

Premium: December 18th

Expedited: December 19th

U.S. order by date to get by NYE December 31st

Standard: December 17th 

Premium: December 23rd

Expedited: December 26th

Once your order has been shipped from our warehouse you will receive a shipping confirmation email with your tracking number.

Please note, tracking information may not be immediately available after your order is placed. It can take up to 24 hours for the mail carrier to start reflecting updated tracking information. 

If your order has not arrived, please check your email and any tracking updates to verify whether there has been a delay in shipping. If the package is showing as delivered and you still haven't received it, or if there is no tracking update, reach out to us with your order number, and we will investigate the matter further. It is helpful if you can verify and provide the correct shipping address to ensure we have the right information on file.

We currently use USPS, UPS and FedEx as our shipping carriers and applicable rates are populated on the shipping page at checkout.  

We offer free shipping on orders over $75 (within the US). Premium shipping is free on orders over $200 (within the US). For orders under $75, a shipping fee will be added. For faster shipping options, please refer to the rates listed during checkout. 

Once the order has been shipped by Commando, we depend on our carriers (UPS, USPS & FedEx) to ensure the package is delivered on time.

Please note: inclement weather can delay packages.

Canadian Shipping and Handling Charges

Australian Shipping and Handling Charges

UK Shipping and Handling Charges

Please double-check your shipping information before completing your purchase. Once an order has been delivered to the shipping address entered at checkout, we cannot be held responsible for redirection of the package. 

Delivery times will vary based on your shipping address and chosen shipping method. Most orders will ship between 1-2 business days after being placed. Please note, delivery dates are estimated and subject to change. Orders placed with expedited shipping after 12:00pm EST on Monday through Thursday or after 10:00am EST on Friday will ship the following business day.  Please allow up to 3-5 business days for Standard & Premium order processing during promotional periods. We will send you a shipping confirmation and a tracking number when your order is shipped. 

Once an order is placed, we’re not able to add additional items to it, even if it hasn’t shipped yet. Our system begins processing orders right away so we can get them out to you as quickly as possible, which means we can’t make changes to the contents afterward.

If you’d like to purchase additional items, you’re welcome to place a new order anytime.

Yes, you can make changes, but only within one business hour of placing your order.
Because orders begin processing right away, we’re only able to modify or cancel them during this quick window.

How to Edit or Cancel Your Order

At the bottom of your order confirmation email, you’ll see a link that says “Edit/Cancel Order.”
Click this link to manage your order.

From there, you can:

• Edit your order — The original order will be canceled, and all items will be loaded into a new cart so you can update items, shipping info, or payment before checking out again.

• Cancel your order — You can fully cancel the order and place a new one with the correct items.

After the one-hour window, we’re no longer able to make changes or cancellations.

We’re not able to change the shipping address once an order has been placed. Our system begins processing orders immediately so we can ship them out as quickly as possible, which means address changes can’t be made.

If you aren't home at the time of delivery, carriers will often leave the package in a secure location at your shipping address. We recommend taking the following steps to locate your shipment:

• Check the surroundings: Take a close look around the front of your home, especially behind bins, large planters, fences, or under doormats.
• Ask around: Check with your building management or neighbors, as they may have collected the package on your behalf.
• Wait 4 business days: Sometimes a carrier will scan a package as "Delivered" while it is still out for delivery. Please allow the parcel to arrive within the next four business days.

If you are still unable to locate your package after four business days, please reach out to our Customer Experience team.

Please note: Commando is not responsible for packages marked "Delivered" by the carrier. Missing package claim resolutions are at the discretion of our team, and we strongly suggest filing a claim with the shipping carrier directly for any packages confirmed as delivered. 

Checkout+ is an optional service you can add at checkout for a small fee. When you purchase Checkout+, your return shipping label is free, meaning no fees are deducted from your refund when you return eligible items.

When you add Checkout+ to your order, you get more than just extra convenience—you get full protection. If you decide to return an item, your return shipping label is free, and no fees will be deducted from your refund. If you do not purchase Checkout+, an $11 return shipping fee will be deducted from your refund.

Why choose Checkout+?

• Avoid return shipping fees

• Experience faster, easier returns

Checkout+ includes a small fee, which is calculated at checkout. The exact amount will be displayed before you complete your purchase.

Checkout+ must be purchased at checkout and cannot be added after your order is completed.

No. The Checkout+ fee is non-refundable, even if you return your entire order.

No! Exchanges for the same item in a different size or color remain free regardless of Checkout+ purchase.

No, Checkout+ is available only for orders shipping within the United States. For international orders, standard return shipping policies apply.

At Commando, we want to ensure you find the perfect fit for every item. To help with this, we've created detailed size guides on each of our product pages. Here's a friendly overview to make shopping easier:

Finding Your Ideal Fit

We know online shopping can be tricky, especially when it comes to sizing. That's why we encourage you to check our size guides on each product page before making a purchase. These guides provide measurements to help you choose the right size for your body.

How to Use Our Guides

Our size guides often include measurements in both inches and centimeters to accommodate everyone. We recommend having a flexible measuring tape handy. When measuring, be sure to hold the tape comfortably and not too tight. This will give you the most accurate measurement. Please be sure to check our fit details tab for any additional sizing notes.

If You're Still Unsure

If you're ever unsure about which size to choose, please don't hesitate to contact our customer service team via chat or email us at [email protected]. We're here to help you find the best fit and answer any questions you may have. Our goal is to make your shopping experience as smooth and enjoyable as possible.

A Quick Note About RN Numbers

Please note that the RN number located on the garment is not an indication of a style number. If you're looking for a specific style, feel free to reach out to our Customer Experience team, we're happy to help you track it down.

Once a Commando product has been altered it cannot be returned or exchanged. We caution against altering our products, as it can affect the integrity of the garment.

If you decide to alter a Commando product, we recommend that any modifications be made by an experienced tailor or seamstress. It's important to reinforce any stitching that could come undone during the alteration process. Although we don't typically advise alterations, we understand the need for a perfect fit and wish you success with your adjustments.

At Commando, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you’ve received an item that appears to be defective, we’re here to help.

To ensure we can resolve the issue as quickly and thoroughly as possible, please follow these steps:

1. Contact Us – Send us a message including details of the issue along with your name and the email address used to place the order on wearcommando.com. If the item was a gift, please provide the name, email, or shipping address associated with the original order.

2. Include Photos – Attach clear photos showing:

   • The entire product

   • A close-up of the damaged or defective area

   • The inner label or product tag

3. Review & Resolution – Our Quality Assurance team will carefully review your submission and determine the most appropriate next steps. This may include a product exchange or an alternative solution.

Retail Partner Purchases:
If your item was purchased through one of our retail partners, please reach out to them directly for assistance with a replacement or refund.

If you wish to unsubscribe from our email newsletter, simply contact us with your request to be removed from the mailing list, and we will process your request promptly. Feel free to reach out with any additional questions or concerns.

Orders can be cancelled up to an hour after the order has been placed. You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected] or 802-200-2846. Please include your order number in your message.

If your order hasn't been shipped we will do our best to accommodate cancellations. Please reach out to customer service. 

Shopify Pay

Shopify Pay - shop your way, pay your way

Checkout securely with Shopify Pay. Shopify will use your email address to recognize your shipping and billing information for a fast and secure checkout. Once you opt in to Shopify Pay, you will be asked to share the following information: 

• Email address
• Mobile phone number (used for SMS verification)
• Billing, shipping, and credit card information
• Credit card information for a valid credit card, including the CVV

A  6-digit verification code will be sent to your phone to verify your information. Your privacy and security are important to us, with Shopify Pay your personal information stays safe and secure.

If you choose a direct payment gateway to complete your purchase, your data is stored only as long as is necessary to complete your purchase. After the transaction is complete, your transaction data is deleted. 

Shopify Pay supports:

• Apple Pay
• Google Pay
• Visa
• Mastercard
• American Express
• Discover
• JCB
• Diners Club

For more information about Shopify’s Privacy Policy, please click here. 

We do our best to keep inventory up to date, but in rare cases, an item may sell out before we’re able to fulfill your order. If this happens, here’s what you can expect:

You’ll Receive a Full Refund

If we discover that the item you ordered is no longer in stock, we’ll automatically issue a full refund to your original payment method. You’ll receive a confirmation email as soon as the refund is processed.

Why Did This Happen?

Occasionally, due to high demand or a system update delay, an item may show as available on the website even though it has sold out. We sincerely apologize for any inconvenience this may cause.

Next Steps

• Your refund will be processed immediately, though it may take 5–10 business days to appear on your bank or credit card statement, depending on your financial institution.
  
  

• If the item becomes available again, feel free to place a new order—or reach out to us and we’ll be happy to notify you if it’s restocked.
  
  

Need Help Finding an Alternative?

We’re happy to help you find something similar! Please contact our Customer Experience team at [email protected], and we’ll be glad to assist you.

Please allow one business day for all E-Gift Cards to be fulfilled. E-Gift Cards placed over the weekend will be fulfilled the following business day.  

If you're a new customer looking to take advantage of our first time order discount, you should receive a discount code upon signing up for our mailing list. If you signed up and didn't receive this code, please contact us with your email address and we'd be happy to assist you with getting a code for 10% off your first order of $100 or more.

Only one discount code may be applied per order. Promotion prices will not be honored once a promotion has ended. Promotional prices end as of the communicated end date listed in each promotion's respective disclaimer.

If you forgot to apply your discount code at the time of purchase, please reach out to our team to see if any adjustments can be made to your order. Our team is committed to assisting you promptly with such inquiries.