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If you insured your order with Route Package Protection at checkout, you will receive a confirmation email from Route with a link to file a claim. Filing a claim can be done through the Route Claims Portal.&#xA0;You can file claims for lost, stolen, or damaged packages.Note: Make sure to have your Commando PO Number and/or the Route Order ID ready to use with the claim form.Open your email from Route. In the email, copy your Route Order ID as you will need it to file the claim.&#xA0;<a href="https://claims.route.com/" style=" text-decoration: underline;">File a claim with Route</a>.

If you insured your order with Route Package Protection at checkout, you will receive a confirmation email from Route with a link to file a claim. Filing a claim can be done through the Route Claims Portal. You can file claims for lost, stolen, or da

How do I file a claim for my lost, stolen, or damaged package?

Route Package Protection

How do I make a return?

How long does it take to process a return?

What should I do if my return has only partially been refunded?

How can I return an item and get a return shipping label?

Can Commando products be returned if they are purchased from an outside retailer?

Can I process an exchange for an order I placed through Facebook?

What is your return policy?

International Returns and Exchanges

Returns and Exchanges

How can I report an issue with a Commando product that I have purchased?

Reporting damages

When will my order ship?

How do I track my order?

What should I do if my order hasn't arrived?

What mail carriers do use?

Do you offer free shipping?

Where do you ship?

What if my package doesn't arrive in the estimated time frame?

What are your shipping charges for International orders?

What do I do If I put the wrong shipping address on my order?

Holiday Shipping Cutoffs

Shipping

What is Route Package Protection

How does Route Package Protection work?

What are Route's terms and conditions?

If I return my order, will I be refunded the amount paid for Route insurance?

What if I purchased Route Insurance by accident?

Can I unsubscribe from the email list?

Commando Email List

What should I do if I have altered or plan to alter a Commando product?

Alterations

How do I cancel my order?

What is Shopify Pay?

When will I receive my E-Gift Card?

How do I get the introductory discount for a first-time purchase?

Discount Codes & Promotions

SMS Discount

Orders and Payment

How do I file a claim for my lost, stolen, or damaged package?Updated 10 months ago